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© 2019 Bureau Veritas Organizer of the seminar is Bureau Veritas, d.o.o.. Further information and questions: seminarji@si.bureauveritas.com

         A-TOTAL QUALITY MANAGEMENT (TQM) AND KANO MODEL FOCUSED ON CUSTOMER DELIGHT BEYOND CUSTOMER SATISFACTION,

kjer A pomeni: Authentic, Attractive, Activated, Appropriate, Aggresive, Additional, Adapted and Advanced         

1. dan

 

1. Authentic Overview of TQM

  • Business and TQM

  • House of TQM

  • Quality Sweating Theory

  • TQM Vehicles

 

2. Kano Model as Attractive Quality Theory

  • Historical changes of quality as a competitive advantage

  • Theory of Attractive Quality

  • The life cycle of Attractive Quality

  • Attractive Quality Creation

  • Internal Structure of Quality- deductive approach to quality

 

 

3. Activated Quality Assurance

  • QA Matrix

  • Butterfly Model

  • Vertical Evaluation beyond Horizontal Evaluation

2. dan

1. Integrated and Appropriate Procedure for Quality Improvement – Not only problem solving, but also task achieving.

 

2. Aggressive Quality Management for New Product Development

  • QFD – Inductive approach to quality

  • Internal Structure of Quality – deductive approach to quality

  • T – Typed Matrix for reducing Troubles in NPD

  • Train platform Model for Project Management as Non-repetitive work

  • Attractive Quality Creation

 

 

3. Advanced TQM toward »Quality for Sales« to »Quality for Cost«

  • Q1 (Past Quality)

  • Q2 (Present Quality)

  • Q3 (Future Quality)

 

4. Additional Quality Management in Servicing

 

 

5. TQM Adapted to the internet environment

  • ICT – Information and Communication Technology

  • IoQ – Intranet of Qualities

  • IoT – Internet of Things

Seminar bo potekal v angleškem jeziku.